Agenda

April 16, 2012

8:00    Registration and Continental Breakfast

8:30    Morning Session

I.  Introduction: Discuss the Evolution of Quality Management into an Enterprise-Wide
Framework and Process for Continual Performance Improvement

• Examine and Apply the Total Quality Management (TQM) Methodology
• Learn the principles of the TQM methodology and the role of each building block in managing organizational agility
• Discover why TQM is about a long-term thinking and planning process
• Realize customer satisfaction as the ultimate goal of quality management

II.  Learn and Effectively Manage the Key Costs of Quality

• Examine prevention costs associated with the design, implementation and maintenance of a TQM process
• Understand what appraisal costs are associated with customer evaluation of purchased materials 
• Discuss the internal and external failure costs associated with failing to meet quality standards

III.  Learn the National Criteria for Performance Excellence  

• Leadership
• Strategic Planning
• Customer Focus
• Measurement, Analysis, and Knowledge Management
• Workforce focus
• Operations focus
• Results

12:00    Lunch Break

1:00     Afternoon Session

IV.  Review the Eight Principles of Quality Management as they Pertain to ISO 9001:2008 Standards

• What is the difference between TQM and ISO?
• Discuss the purpose of the ISO quality management framework 
• Leverage these principles for continual performance improvement 
• Understand how the principles directly relate to improved decision making
• Learn quality management approaches to better address the needs of stakeholders

4:00    Day One Adjourns

April 17, 2012

8:30    Continental Breakfast

9:00    Morning Session

I.    Utilize Quality Improvement (QI) to Drive the Effectiveness and Efficiency of Processes (Red Bead Exercise)

• Discover the key drivers of QI
• Apply the Equation for Quality to your Management Framework
  (Cost + Satisfaction + Outcomes = Value)
• Learn the guiding core values of QI and how they increase value to the customer
• Examine the PDCA Cycle and review the basic model for quality improvement

II.  Application Session: Learn and Apply Quality Management Tools and Techniques
Quality management improves a company's activities by reducing errors and cutting costs in all departments. Tools and techniques used in quality management include: Kaizen, Six Sigma, Pareto Charts, Ishikawa Diagrams and Hoshin Kanr. This session will give you an opportunity to apply these tools so that you have practical information and materials to take back to your company. After this session you will be able to:

• Better analyze quality-related issues
• Acquire the ability to reduce errors in company processes
• Learn the best situations in which to apply these tools

12:00    Lunch Break

1:00     Afternoon Session

III.    Bring it Full Circle

• Discuss how you can implement the PDCA cycle back at your organization
• Analyze and discuss case study organizations who have achieved success through the implementation of a well-defined quality management system
• Cultivate a quality management culture to realize sustainable gains in performance

4:00    Day 2 Adjourns

April 18, 2012

8:30   Continental Breakfast

9:00    Utilize a Root Cause Analysis (RCA) Framework for Improved Problem-Solving and Decision Making

This interactive workshop is set up to help you bring a structured problem-solving method into your company and learn how to use some of the most common quality tools to complete various tasks. Using a problem-solving framework in conjunction with a strong set of quality tools, you will learn how to find the true root cause of business problems. We will also talk about preventing recurrence of these issues by taking steps for corrective action. With lecture and reinforcing activities, you will learn how to:

• Define and establish a structured problem-solving framework for your business
• Propose solution alternatives and evaluate effectiveness
• Learn the eight discipline approach team-based, problem-solving system
• Engage in root cause analysis (RCA) by utilizing a set of problem-solving and analysis tools (i.e. Ishikawa diagrams, Pareto Analysis, Histogram and Tally Sheets, etc.)

12:00    Lunch Break & Networking

1:00     Training Resumes    

3:30    Conference Adjourns

Who Should Attend

Who Should Attend:

This course is designed for professionals who are seeking a greater understanding of quality concepts and quality management as they pertain to ensuring the efficacy and efficiency of products and services that meet customer expectations

Meet the Trainer

Meet the Trainer:
Monroe Ratchford

     Mr. Ratchford has over 30 years of expertise in process improvement, organizational performance management, strategic planning, BPR, Six Sigma, and applications of international standards (ISO).  This includes experience with CACI, Institute for Quality Management, Inc., General Electric, MCI WorldCom, Nortel Networks and the US Air Force. He has worked with dozens of public and private sector clients to improve organizational performance.  He has led over 200 process improvement teams. Mr. Ratchford is a four time winner of, “Best Process Improvement Team in America,” the Quality Cup, from USA Today and RIT.

     Upon retirement from the Air Force, Monroe applied his love for quality principles as a Six Sigma Master Black Belt with General Electric, GE Capital. Monroe went on to apply his quality expertise as an external quality consultant for Verizon and Nortel Networks. With each organization, he has led teams to achieve higher levels of performance and cost savings. He has taught dozens of Six Sigma green, black, executive, and champion classes in DoD, private and Intel sectors.

     Most recently, Mr. Ratchford served as a quality consultant to the National Geospatial-Intelligence Agency (NGA) to improve their operational processes and build strategies.  He helped NGA become the first organization in America to achieve ISO 9000-2000 (Organizational Management), ISO 27001 (Information Security), ISO 20000 (IT Best Practices, ITIL) certifications simultaneously.

Venue and Hotel

Venue and Hotel:

The Quality Management Fundamentals Training will be held at Millennium Knickerbocker Hotel Chicago. A limited number of rooms have been secured for attendees at a reduced room rate of $171.00 per night for this event.  To receive this rate, please mention the name of the event “Quality Assurance” when making your reservations. 

Please note that this room rate will only be held until 3 weeks prior to the start of the event and that no rates are guaranteed past March 16, 2012.

ADDRESS:

Millennium Knickerbocker Hotel Chicago
163 East Walton Place
Chicago, IL 60611
1-800-621-8140

 To reserve lodging accommodations on Millennium's secure online reservations portal, please click here.

Group Discounts

For more information on group discounts, please contact Anthony Masucci at 202-739-9548 or email him at Anthony.Masucci@asmiweb.com.

Accreditation

Delivery Method: Group-live                
Program Level: Beginner - Intermediate
Prerequisites: None                               
Advanced Preparation: None
CPE Credits   Training: 14 CPE’s Workshop: 7 CPE’s
Sponsor Organization Name and Sponsor ID Number: Thompson Media Group 109435

Thompson Media Group is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417.  Website: www.nasba.org.